The Pacific- Women's 26" Front Suspension Traverse ATB Mountain Bike came needing some assembly, which my husband kindly did for me (without even having to be asked-awesome!!) When he had it together, he asked for me to try it out and, unfortunately, it wasn't riding right. I had actually had concerns ordering a bike online with not being able to try it out and my new bike came with a bent/warped wheel.
Luckily, CSN Stores has a wonderful costumer service department that e-mailed me back the following day. They were unable to replace my wheel, but gave me the contact e-mail for Pacific who had a brand new wheel sent out to me the same day!!
I now have my new wheel for my new bike....they're just not quite connected yet. I know it will be a great bike when it IS ready to ride though!!
I want to emphasize how easy it was to request a replacement part for my bike through CSN Stores. They have a web address right on the order slip that came with the bike for returns/exchanges and requesting replacement parts. I was in awe of how quickly they responded, appologized that they were unable to fulfill my request and had the contact for Pacific for me so I didn't have to look it up.....AWESOME!!! :-)
If you're in need of anything, please take a look at CSN Stores. They have a TON of products to choose from, ordering is super easy and if you have any problems, their costumer service is wonderful!!
7 comments:
Thanx for the info and nice bike.
Caroline
A bike! Great idea...enjoy.
Yay! I know you've been wanting a bike, glad you got one! LOVE IT!
They are just wonderful I had a item returned and they were so quick an easy to respond and help.
I can't say enough about them and the prices are just out of this world!
Congrats on the new bike! It looks awesome!
Have fun with your bike. Yes they have EVERYTHING!
That is what I want! I just told my hubby that I am going to ask Santa for a bike for Christmas! CSN is awesome. I just ordered a tv stand through them, it should be in any day!
BTW, I transferred my blog over to it's new site, www.flyinggigglesandlollipops.com I am not sure if you were following with GFC, but my feed is not updating. I have directions on my last post how to fix it, if you are interested!
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