*UPDATED* Airline Taking Advantage of a Military Man

*UPDATE: First of all I wanted to thank those of you who took the time to write U.S. Airways. I really appreciate the time you took out of your busy schedules to help a member of my family and a Marine! Now for the update! U.S. Airways has been in contact with my in-laws and are in the process of having a $150 voucher sent out to them. Great news, right!? In light of this news, if there are people who come across this post wanting to write an e-mail to the airline, there is no need to anymore. The situation has been taken care of and everyone is satisfied with how it all worked out. U.S. Airways was very helpful and understanding....after all the e-mails they received ;-) Thank you again, enjoy this holiday season and have a very Merry Christmas! :-)

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I am angered tonight. I typically wouldn't write a post like this, but it has angered me to tears and I feel like everyone should know what happened.

My brother-in-law, a U.S. Marine, recently found out that he is to be deployed soon to Afghanistan. So when he was granted leave, he booked a round-trip flight home with U.S. Airways to spend time with his family before being overseas for a year. Not having his own vehicle on base, he depended on another Marine to get him to the airport, but that Marine took his time and got my brother-in-law there late. By the time he made it to his terminal, it was only 20 minutes before his flight was to leave. No one was at the desk and he was unable to find anyone to get him on his plane....he ended up watching his plane take-off without him on it.

Alaska Airlines was able to get him on a flight with a one-way ticket, which cost as much as his round-trip ticket, and assured him that he would still have his ticket back to base with U.S. Airways...but now, 2 days before he is to head back, we find out that isn't the case!

Apparently if you miss your flight, they automatically cancel your flight back on a round-trip ticket and they charge another $150 to reinstate that ticket. I don't understand it! If you pay for 2 tickets and don't use your first, you should still have the second one that you paid for, right?

So, my mother-in-law ended up calling the airline to see if there is anything that they can do...at least wave that fee. The woman she talked to was rude. She acted like my mother-in-law should have known that's what would happen. My mother-in-law insisted that they never fly and there was no reason for them to think that he'd lose his ticket back to base....the woman at U.S. Airways HUNG UP ON HER!!!

My mother-in-law ended up calling the number again and got someone totally different in a totally different call center, so there was nothing he could do about the first person my mother-in-law talked to. He was very kind about the situation and apologized saying that there really was nothing that she could do by calling....the only thing she could do was get as many people as possible to write the airline at their website and maybe if enough people were upset by what happened, then U.S. Airways would do something for my brother-in-law.

If this had happened to just anyone, I'm sure I'd be upset, but not to the extent that I am knowing that this is my brother-in-law, who is a U.S. Marine, who just came home to see his family before being deployed to risk his life for our country...that's the part that makes me cry. How could the airline NOT do what they can for him? And what is $150 dollars to an airline?

I am going to be writing U.S. Airways in hopes that they will work with my in-laws and help them out. I would appreciate it, if you have a minute and are as upset about this as I am, if you could also write the airline? It would really mean a lot to me :-)

This is the information you will need to fill out their complaint form:

Link to form: http://www.usairways.com/Forms/CustomerRelations.aspx

Departure City: Palm Springs, CA

Arrival City: Detroit, MI

Departure Date: November 13, 2010

List Names of People Traveling: Please e-mail me at khmorgan_00@yahoo.com for his name.

If you would like to just copy and paste what I wrote to U.S. Airways, this is my e-mail:

"I was recently made aware of a situation where a U.S. Marine, missed his flight home on your airline. He was going home to see his family before being deployed to Afghanistan. He was able to get a one-way flight through another airline and was under the assumption that he would still have his ticket back to Palm Springs...since it WAS already paid for. Turns out your airline cancelled that ticket and wants to charge him $150 to reinstate it....even though he already paid for it? This man is about to go overseas to fight for our freedom and I feel that we, including your airline, should be doing what we can to thank him! Your airline was already called by his mother seeing if there was any way you could wave that fee and she was hung up on by one of your employees who was being rude to her throughout the conversation. We are only asking that you be kind enough to wave the fee to reinstate his ticket back to Palm Springs. PLEASE consider this request to help a U.S. Marine."

The rest of the information that they ask for will have to be your own personal info if you were to take the time do this for me. Again, I would really appreciate any help that I can get with this. Also, you have my permission to re-post this on your blog as well, if you would like to do that or share on facebook or twitter.

Thank you again! And remember, on this Thanksgiving, to give thanks for our service men and women who are risking their lives so that we can enjoy our freedom!! :-)

***I also wanted to let you know that despite all the negative elements around this situation, there were some positive. When my brother-in-law was trying to get on his plane, Alaska Airlines actually paged U.S. Airways several times for him trying to get someone to get him on his flight. And, when he missed his flight, an older couple, who had seen what had happened, gave him $200 out of their pocket to help him get home! The kindness and generosity of these people really warmed my heart! :-)

CSN Stores $45 Gift Code Giveaway!! *CLOSED*

Congrats to Liz, comment #26!!

Just in time for Christmas shopping, CSN Stores has offered a $45 gift code to one of my readers!! Isn't that awesome!?

I've thought of a couple things that I could get from CSN Stores if I had a $45 gift code:

I like this Bilibo for the kids. I LOVE how versatile it is for the kiddos to use their imaginations:

I also like this backpack for Blake. It has Legos AND firefighting-PERFECT! He'll most likely be going to preschool next year and I'd like to get a head start on school shopping. (I like to plan ahead!)

If I were shopping for myself, I like this end table to replace the end table/coffee table set we have. We're trying to open up our floor space a bit, plus this would provide more storage!

BUT, this gift code isn't for me...it's for one of you!

WIN!: To enter the giveaway for the $45 gift code to CSN Stores, please take a look around their 200+ stores and tell me what you'd like to get if you were the lucky winner. Be sure to leave your e-mail address in your comment, so I can contact you if you win.

Extra Entry Opportunity (leave a separate comment):

*Follow me through Google Friend Connect. (1 Extra Entry)

Giveaway will end on Thanksgiving Day (U.S.), Thursday, November 25th, 2010 at 10:00 p.m. Winner will be chosen that night by random.org and contacted via e-mail. The winner will have 48 hours to respond otherwise I will have to choose a new winner.

*Disclosure: I was given this opportunity to host a giveaway in exchange for a teaser post. I was not compensated in any other way and any opinions expressed are my own.

Wordless Wednesday: Blake Sleeping

Blake decided he could quit taking naps when his sister did and this is what happened:


This little guy sleeps everywhere!

Happenings and Projects

I wanted to apologize for the lack of personal posts lately. (And that I haven't been to visit your blogs the last week or so.) I've been busier than I realized I would be:

*My sister is engaged now...happened last Sunday (November 7th) and she plans to have her wedding up by me. So between her working 60 hours a week and not having time and the fact that I live near everything, I've been trying to help figure out the wedding plans...it's starting to come together now and we can relax a little, but there is still a lot of work to do!

*I'm trying to make sure to do a little bit of preschool with the kids...I mostly read to them more (my goal is 5 hours a week, but even that hasn't been happening) and then we have creative time, music time, game time and learning time (where they work on writing/reading/etc.). We try do each of those "times" once a week. Morgan gets a lot of this in school, but I wanted to expand on her schooling here at home :-)

*I've been signing up for giveaways like crazy!! Because I don't work outside the home, I feel like it's my way of contributing. Winning food, gift cards, clothes and toys/books (for presents) helps out a little....plus it's fun just getting those "You Won!" e-mails! LOL! :-)

*I started doing a craft night with my mom once a week (or 3 times a week like last week) and it really feels good to finish a few projects. These are what I have done so far:

This is my first project. It's a book sling for over/next to Morgan's bed. I happened to have more fabric from when her bedspread was made (it used to be mine when I was in junior high/high school), so all I had to purchase were the dowels and the curtain rod brackets.

I sewed it at my mom's one night and put it up while Morgan was in school the next day. I surprised her with it when she came home from school that day. She still asks if I have a surprise for her when she gets off the bus on occasion-LOL!

I also made some curtains for the kids to go with the valences (there are 2 windows) they had from the nursery set...I know it's baby-ish, but I figured we'd stick with the gender neutral farm animal theme since they still share a room. This is the first that they've had window coverings since getting the new windows this summer!

This last project I actually worked on at home without my mom. I spun up a few small skeins of yarn made from raw (unwashed) alpaca fiber. Rich's Aunt and Uncle have alpacas at their place and had an open house that I spun at for 3 hours this past Saturday. I made these up ahead of time for them to display at the open house. (There is a black one too that I had already sent to them before this picture was taken.)

I have a few Christmas presents under way that I'm making for the kiddos as well. I just hope I can get them done in time because I'm really excited to actually make the kids some gifts this year...my mom used to make things for my sister and I-I'm loving being able to do the same for my kiddos! :-)

So that's what has been happening here! I'm hoping to catch up on here this week and visit everyone...so I should be by soon! :-)

A Gathering Place

I had another Girls' Night Out this past Saturday night and had a wonderful time. It was at my close friend's place that I roomed with all 4 years at college. She and her dad fixed up a run-down foreclosed house and it's beautiful now! My favorite spot is her kitchen...I dream of a kitchen like hers! I just LOVE the island in it with the counter stools along one side for people to sit. Saturday night we had all the food set on the island and for the longest time all eight of us stood/sat around it and just talked and laughed and had the best time. The kitchen was open and inviting and made a wonderful gathering place that I long for in my home...Sunday night I longed for that kitchen even more.... Sunday night Rich had his 6th Annual Opening Day Eve party. (A party before the first day of deer hunting gun season.) It's mostly guys and they hang out in the garage, drink beer and watch the movie "Escanaba in da Moonlight", but some of the women come along too. The girls usually hang out in the house until the guys are ready to go home and then they're the designated drivers ;-) Well, this year I felt like my house was awkward...no good place for a larger group than 3 or 4 to come together and have a nice time...the living area of the house is split up into 3 small rooms and it just doesn't work nicely. Needless to say we all ended up in the garage after about a half hour...partially because that's where all the food was but, as funny as it sounds, I think our garage is more inviting being a large open space to gather.

I don't mean to sound like I'm complaining. I do love our little house and I know we're just starting out so this is how it's going to be for a little while. And I honestly had an amazing time this year for Opening Day Eve and wouldn't have changed a thing! But, in the future, I would love a kitchen with an island like my friend's as a gathering place so we can start having parties inside as well. Plus....having to get both the outside AND the inside ready for people to visit for each gathering is quite exhausting!!! ;-)

*Disclosure: This is a teaser post for an upcoming CSN Store giveaway! CSN Stores offered for me to host a giveaway or do a review in exchange for this post.